Terms of Use
Last updated: 16 August 2026.
What BillHelper is
BillHelper reads your electricity bill and estimates what the same usage would cost on other publicly available plans, using pricing retailers publish under the Consumer Data Right (CDR). It's a comparison and information service.
Estimates, not guarantees
All figures are estimates based on the usage shown on one bill and retailers' published pricing. They exclude one-off fees and concessions, may differ from your actual future bills, and are not financial advice or a guarantee of savings. Every material assumption we make is shown with your result. You are responsible for checking a plan's full terms with the retailer before switching.
Ranking independence
Plans are ranked by estimated annual cost for your usage. Referral fees never affect ranking — the cheapest eligible plan is always shown first, whether or not it pays us.
Market coverage
BillHelper does not compare every electricity retailer or every plan in the Australian market. We compare against generally available residential plans published under the Consumer Data Right, refreshed regularly — the results page always states when our data was last updated. A retailer may publish plans we don't yet ingest, may not publish under the CDR at all, or may offer plans only through a sales channel we don't have visibility into (for example, a phone-only or door-to-door offer). Some plans we do compare are restricted by postcode, network, meter type, or membership of a specific card or program, so not every plan we show you will end up being available once you contact the retailer to switch. Plan pricing and availability changes at any time at the retailer's discretion, and a plan shown in your results may no longer be on offer by the time you act on it — always confirm current pricing and terms with the retailer before switching.
Exit fees and switching costs
Our savings estimates compare ongoing plan costs only. They do not account for early exit fees, contract break costs, or other switching costs your current retailer may charge — check your existing plan's terms, or ask your current retailer, before switching.
BillHelper Watch
BillHelper Watch is an optional, paid add-on (currently priced at $79/year) that re-checks the market against your usage profile after your initial comparison, and lets you know when a materially better plan becomes available. The free comparison described above remains free either way — Watch is never required, and declining it doesn't affect the result you already received.
Watch is not yet available to purchase. If you register your interest, we hold your email only so we can invite you when it opens — no payment is taken and no monitoring is performed at registration. Once Watch launches, its specific subscription terms, including billing, renewal and how to cancel, will be presented and must be accepted before any charge is made, and this page will be updated to reflect them.
Acceptable use
Upload only bills you're entitled to share. Don't attempt to disrupt, reverse-engineer, or bulk-scrape the service.
Liability
To the extent permitted by law (including the Australian Consumer Law, whose consumer guarantees are not excluded), we're not liable for decisions made on the basis of estimates, or for the acts of retailers you switch to.